Corporate
Express Rail Link Sdn Bhd (ERL) has been awarded the concession on 25 August 1997 to finance, design, construct, operate and maintain the KLIA Ekspres and KLIA Transit services, and other ancillary activities related to railway services for 30 years. ERL’s shareholders are YTL Corporation Berhad, Lembaga Tabung Haji, SIPP Rail Sdn Bhd and Trisilco Equity Sdn Bhd with 45%, 36%, 10% and 9% shareholding respectively. The KLIA Ekspres which commenced operation on 14 April 2002 is a non-stop air-rail connection between Kuala Lumpur International Airport (KLIA) and KL Sentral Station with a journey time of 28 minutes. Passengers can also take a 3-minute ride between KLIA and KLIA2, the low-cost carrier terminal. The trains run 4 services per hour during peak hours and 3 services per hour during off-peak hours.
The KLIA Transit service stops at three intermediate stations i.e. Bandar Tasik Selatan, Putrajaya & Cyberjaya and Salak Tinggi, with a total journey time between KL Sentral and KLIA2 of 39 minutes. It started operation on 1 June 2002.
The train operation and maintenance is efficiently managed by ERL’s wholly owned subsidiary, ERL Maintenance Support Sdn Bhd (E-MAS). E-MAS was established in 1999 and initially owned by Siemens and ERL with shareholding portion of 51% and 49% respectively. After three years in operation i.e. in June 2005, ERL took over Siemens shareholding whilst E-MAS continue to operate and maintain the train system.
Vision
To be the premier and preferred transportation mode providing international standards of service and recognised internationally as the top service provider in rail connection.
Mission
To provide a seamless service experience that is fast, reliable, comfortable and convenient.
Achievements
ERL has been recognized locally and internationally for consistently providing high standards in the air-rail services industry. ERL received the ISO9001:2015 certification for Quality Management System while E-MAS was awarded the ISO14001:2015 certification for Environmental Management System.
ERL has also received numerous awards at the prestigious Global Air-Rail Awards, namely:
- Best Customer Service Award for KLIA Ekspres VIP Service (2011)
- Personality of the Year for Noormah Mohd Noor, Chief Executive Officer of ERL (2011)
- AirRail Link of the Year (2012)
- Environmental Commitment (2013)
- AirRail Link of the Year (2014)
- AirRail Link of the Year (2015)
- Marketing Campaign of the Year for KLIA2 Service Launch (2015)
- AirRail Link of the Year (2016)
- Social Responsibility Award for Frog Classroom Makeover Programme (2016)
- Project of the Year for ERL New Trains (2018)
- Partnership of the Year for B2B sales channel expansion (2019)
On the home front, ERL received the Best Operator Award in the Intercity and Urban Rail category in 2014 and the Best Operator (Railway) in 2017 from Suruhanjaya Pengangkutan Awam Darat. ERL also won the Best Safety Practices Award and Best Customer Service Award in 2016.
ERL received the Outstanding Green Air-Rail Transport Award from Malaysia Canada Business Council at their 25th Anniversary Business Excellence Awards 2017.
Other Milestones
ERL welcomed its 100 millionth passenger in July 2019.
ERL bought six new train-sets from CRRC Changchun Railway Vehicles Company Limited (CRRC Changchun) to increase its capacity by fifty percent. All six trains are now in service.
